Cisco Unified Cloud Contact Centre

Software Engineer IV
Jul 2015 – Jul 2016

This role marked a significant turning point in my career as I transitioned from on-premise systems to cloud-native, microservices-driven architectures. Embracing new technologies rapidly and contributing to cloud-based solutions not only expanded my technical breadth but also reinforced my mindset of continuous learning — a critical attribute for scaling engineering teams and products in dynamic environments.

As a senior individual contributor to the Cloud Software Development team, I onboarded new tools, experimented with modern frameworks, and led key initiatives, setting the foundation for cloud-first approaches that are central to today’s software ecosystems.

Key contributions:

  • Rapidly learned and applied new technologies including Scala, Spray, Akka, SBT, AngularJS, ReactJS, NodeJS, Cloud Foundry, Redis, and Kafka, and onboarded as a senior engineer contributing to cloud-native development.
  • Developed a Web-Mocking-Proxy to simulate load environments for REST services, aiding performance testing and robustness for cloud deployments.
  • Deployed to Richardson, Texas for a two-month assignment, delivering an AngularJS application on the cloud, strengthening cross-border collaboration and stakeholder engagement.
  • Delivered a successful WebRTC integration during a hack day by enabling video/audio calls between support agents and customers via a browser-based chat widget — all hosted in the cloud.
  • Received the Clean Coder Award for excellence in JavaScript coding, reinforcing engineering discipline in modern web frameworks.
  • Provided technical leadership for the Web UI Chat Widget (ReactJS) and Web Desktop, improving user experience and interaction for the Cloud Contact Centre platform.

Technologies used:

Scala, Akka/Spray-based REST Microservices, SBT builds, ReactJS, Redux, Webpack, Chai, Mocha, AngularJS, Cloud Foundry, Cassandra
Git, GitHub Enterprise, Jenkins, IntelliJ, Visual Source Editors